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Terms of Services

Website www.giako.gr is an e-shop for the purchase of products and services through the internet, only for B2B professionals (mandatory invoice issuance) and, in the future, probably for private customers. The website was established by the Public Limited Company "Giako Group – Giakoumoglou N. Sons Co.", based in the Thessaloniki, 19 Xanthipis street, legally represented, VAT 081380943, IRS of Ampelokipoi, sales@giako.gr, online store customer care line: 2310772532, 2310709451. The company ("Giako Group – Giakoumoglou N. Sons Co.") also owns the Network of Stores "N. Giakoumoglou Sons G.P.". (hereinafter referred to as Giako or THE COMPANY).

The terms and conditions mentioned below apply for the e-shop of the company under trademark GIAKO GROUP, found at the website www.giako.gr. Before entering the website and online store and browse our pages, please make sure you agree with all terms and conditions set forth herein, as further use and browsing our website and web pages shall be presumed as all terms and conditions have been expressly accepted, without any exception. Should any user/ visitor does not agree with such terms and conditions, they are invited to refrain from using the e-shop and from any transaction with it.

Terms of Use
The COMPANY reserves the right to, according to its judgement, modify or to revise the terms and conditions of exchanges made through this e-shop, whenever the company considers it is necessary, while the company shall be committed to notify its customers for any such changes, through the present website. All contracts made through this e-shop shall be made in Greek language. Until not, as customers of the company have been considered only companies or natural persons trading products presented at www.giako.gr. For the above mentioned reason, only invoices shall be issued for customers.

Offered Information & Products

The company is responsible for completeness and accuracy of the information listed on the site, both as regards the existence of essential characteristics as described for each product available and for the accuracy of information on the services of the online store with the exception of any technical or typographical errors that have escaped the attention or occur unintentionally or due to any downtime of the site on grounds beyond our control. As a consequence, the company, in the frame of good faith, shall not be responsible and is not committed regarding errors having resulted from registration of e-data on the online store.

Disclaimer
The COMPANY in the frame of exchanges made at this e-shop shall not be responsible for any damages that might be caused due to execution or non- execution of orders, of from delayed execution of orders, and shall not be responsible for any damage caused by the transactors. Transactors, during their orders, shall be informed by the e-shop under trademark GIAKO GROUP for availabilty of stock. The company shall not be responsible for availability of lange quantities of products. The online store offers the content (information, photos, depictions) and the product provided hereby "as is", without any kind of guarantee.

Under no circumstances shall the online store be liable for any claims, civil or penal, or for any damage possibly caused (incidental and consequential damage, which indicatively and not exhaustively, disjunctively or accumulatively represents loss of profit, data, pecuniary compensation for moral damage etc) possibly sustained by any visitor of the online store, or any third party related to the operation or non- operation and/ or the use of the website and/ or in failure to provide the services and/ or products and/ or information provided herein, and/ or from possibly non permitted interventions of third parties over products and/ or services and/or information provided herein.

Intellectual property rights
This webpage is the official website and all content of web pages including images, graphics, photographs, texts, services and products are property of the company and protected by the relevant provisions of Greek law, European law and international conventions.

Thus, any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create a derivative work or mislead the public about the real provider of the content of websites. Any reproduction, downloading, distribution, or transmission or any other use of the Content in any manner or means, for commercial or other purposes is permitted only with prior written permission of the company "N. Giakoumoglou Sons G.P". Thus, use of this content shall be made only for purposes of information and non commerce, and copying, transferred in the network of other computer or being distributed in other channels of communication is prohibited. Any other use is strictly forbidden and might incur serve civil and penal penalties.

Termination
Giako Group, to the extent permitted by the applicable Law, reserves the right to delete your account, if considered necessary, and it might cancel B2B services at any time, for its own reasons.

Personal Data
In order for the transaction to start between your part and us, it is necessary for you to provide us with some of your personal details. During your order, you will be requested to provide us with your full name, address to which you wish the purchased products, your fix telephone number (or any other number you want to use for your transactions) , your e-mail etc. All these details shall be registered in the company's Data Base and execution of order.

Our company, following strictly the personal data protection policies foreseen by the related legislation and the related conventions, shall not proceed to any unlawful or any previous approval on your behalf. Under no circumstances shall the company reveal, publish, sell or exchange the personal details provided by you.

User Obligations
Users of the web site accept and assume responsibility not to use the online store in order to send, publish, send via e-mail or otherwise transmit: 1. any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, violate the privacy of others, 2. any content that is racially, ethnically or otherwise discriminatory or shows empathy towards such discrimination, can cause harm to minors in any way, 3. any content not to be transmitted in accordance with law or contractual relations or management (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements), 4. any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, , 5. any content that contains software viruses or any other codes, files or programs designed to interrupt, damage, destruction or preventing the operation of any computer software or hardware, , 6. intentionally or unintentionally violates the Greek and EU legislation and provisions, 7. any content that may impede third in any way and , 8. any content used to collect or store personal data of users.

Links in the website
This website allows access from and to related websites. Such related websites are not under the control of the COMPANY, and the COMPANY does not bear any responsibility for any content provided therein, or for any link existing in a related website, or for any other changes or notifications in such websites. The COMPANY is not responsible for any network broadcast or for any kind of transmission received by any related website. The COMPANY provides you such links only for your facility and inclusion of any link may not be perceived as approval of such link by the Company.

Methods of Payment

1.Bank deposit

All orders shall be paid with money deposit to the following bank accounts of the Company, which you shall choose in the Order Form:

1) ALPHABANK
Account Number: 7030 0232 0000 1455 | IBAN: GR13 0140 7210 7030 0232 0000 145

2) PIRAEUS BANK
Account Number: 52 8004 0957 201 | IBAN: GR13 0172 2800 0052 8004 0957 201

3) EUROBANK
Account Number: 0026.0176.96.0200025739 | IBAN: GR100260176000096200025739

4) NATIONAL BANK OF GREECE
Account Number: 213/001527-05 | IBAN: GR37011021300000213001527-05

Then, please e-mail us a copy of the bank deposit, mentioning the Bank, date of deposit and Order Number, as well as your Name, or further convenience, just mentioned your Order Number and Name in the Description Field of the Bank Deposit form, and we shall be notified that you have deposited the money and shall send you the products chosen in the Order Form.

2. Cash on Delivery- Courier
Your order can be delivered with Courier Services of our choice, with Cash-on-Delivery payment, for orders below 150 euros. The delivery cost, in this case, shall be borne by the Customer.

Product Reception
All orders shall be shipped within 2-5 business days as of reception of your Order Form, subject to availability. For your convenience, please let the Company know all special details of reception method (name of the company, floor, office number etc), when necessary. For transaction safety reasons, you may take collection of the products purchased only upon showing your Identity Card to the Courier company employee. Of course, any other person could also take collection of your order, on your behalf, provided that you have authorized such person officially, and your signature be authenticated by the authorities.

The Company shall not be liable for any delay and/or failure to deliver the products, should such delay/ failure is due to any third party intermediary bodies and/ or to force majeure or incidental events.

All prices include VAT 23% and recycling tax.

Products good operation guarantee
Energy Saving Bulbs are guaranteed for 15 months as of purchase invoice issuance, on the condition that all specifications mentioned on the bulb package have been respected. All other products are accompanied by a 12-month guarantee as of invoice issuance date, on the condition that a Voltage Controller is used in the power panel.

*FOR PRODUCTS THAT BROKE DURING TRANSPORT, THE TRANSPORT COMPANY SHALL BE RESPONSIBLE AND NOT US

Guarantees shall not cover damages caused by:

  • Poor handling, poor installation, crashes, fall of the device, exposure of the device to extreme conditions of heat or humidity, any touch with liquid or battery acids leak.
  • Wrong connection, different voltage, electricity network voltage variations, use of any type of power banks apart from those indicated by the manufacturer for each product.
  • Lighting devices bulbs, spare parts, measurement instruments, TV-controls, any type of battery
  • Any kind of attempt to fix the device at a laboratory or technician, in case the serial number of the device, or its trademarks, have been altered, modified, removed or damaged in any way
  • For your convenience regarding machinery service, please use delivery companies that would deliver the product to our address.
Guarantees do not cover batteries possibly included in the product package.

Shipping costs, to and from the company (in case you wish to change the products) shall be borne by the Customer.

Return Policy



Α. REFUND/ RETURN APPLICATION FORM (TYPE A)

  1. Customer may return any product, with the cost of the Company, without any damages and within fourteen (14) days as of product reception, should the product delivered was different from the one ordered in the Order Form.
  2. Customer may return any product, with the cost of the Company, without any damages and within fourteen (14) days as of product reception, should the product delivered is defective or generally of poor quality. In case of broken products, the same procedure is applicable, but liability for compensation shall be borne by the Shipping Company.
In the above mentioned cases, customer shall fill the following Refund/ Return Application Form, or to print, fill in, sign and send it via facsimile at 2310709451, or via e-mail to the company's e-mail address sales@giako.gr. Such application form may also be sent via Post to the following address: 19, Xanthippis street, Postal Code 56224, Evosmos, Thessaloniki. At the same time, Customer shall all complete their bank account IBAN code, as well as the name of the Bank, in order to receive the refund.

It is noted that in the above mentioned cases, products shall be retuned intact at the address 19, Xanthippis street, Postal Code 56224, Evosmos, Thessaloniki, within its initial package and accompanied by all the related documents (invoice, receipts etc), as well as accompanied by a Shipping Form of the Customer to the Company.

The company shall send you an e-mail as soon as we receive the Refund/ Return Application Form, as well as, as soon as we receive the returned product.

The Company, within thirty (30) days, as of reception of the above mentioned Refund/ Return Application Form, is obliged to return the value received for such returned product, to the Bank Account indicated by the Customer. If the Customer has not indicated any Bank Account, the Company shall be obliged to return the value in the same method as such value has been initially paid by the Customer, in both cases without any cost for the Customer. It is explicitly agreed that in case the returned product has not been returned to the company, the latter shall not be obliged for refund, even if the related Refund/ Return Application Form has been completed and the deadline of thirty (30) days has passed.

It is noted that in case the 14-days period has passed and the Customer has not returned the product, or should the product has been used or worn by the Customer, neither shall the Company be obliged to accept return of such product, even if all other return policy conditions are met, nor to refund the such product.

Customer, when filling a Refund/ Return Application Form in, may request for a new product to be sent to them or to order other products and request compensation of the money paid with the new value.



Β. REFUND/ RETURN APPLICATION FORM (TYPE B)

Customers may return, at their own cost, to the Company, without any reason and within fourteen (14) days as of product reception, the product they received.

In this case, customer shall fill the following Refund/ Return Application Form, or to print, fill in, sign and send it via facsimile at 2310709451, or via e-mail to the company's e-mail address sales@giako.gr. Such application form may also be sent via Post to the following address: 19, Xanthippis street, Postal Code 56224, Evosmos, Thessaloniki. At the same time, Customer shall all complete their bank account IBAN code, as well as the name of the Bank, in order to receive the refund.

At the same time, Customer shall issue a Shipping Form for product return, to accompany the products declared as returned.

All products and merchandise not included in the Shipping Form or in the Refund/ Return Application Form and have not been returned, shall not be accepted by the Company and shall be returned to the Customer, at the Customer's cost, and the agreed value shall be owed, while if it has been paid, the Company shall not be obliged to a refund. Products sent by any shipping company or courier without observance of the above mentioned procedure (submission and transmission of Refund/ Return Application Form) shall not be accepted, and the company shall return them to the Sender, at the Sender's cost and the agreed value shall be owed, while if it has been paid, the Company shall not be obliged to a refund.

It is noted that in the above mentioned cases, products shall be retuned intact at the address 19, Xanthippis street, Postal Code 56224, Evosmos, Thessaloniki, within its initial package and accompanied by all the related documents (invoice, receipts etc). Initial package of the products must be intact and closed. In any other case, the returned products shall not be accepted by the company and the company shall return them to the Sender, at the Sender's cost and the agreed value shall be owed, while if it has been paid, the Company shall not be obliged to a refund.

The Company, within thirty (30) days, as of reception of the above mentioned Refund/ Return Application Form, is obliged to return the value received for such returned product, to the Bank Account indicated by the Customer. If the Customer has not indicated any Bank Account, the Company shall be obliged to return the value in the same method as such value has been initially paid by the Customer, in both cases without any cost for the Customer. It is explicitly agreed that in case the returned product has not been returned to the company, the latter shall not be obliged for refund, even if the related Refund/ Return Application Form has been completed and the deadline of thirty (30) days has passed.

It is noted that in case the 14-days period has passed and the Customer has not returned the product, or should the product has been used or worn by the Customer, neither shall the Company be obliged to accept return of such product, even if all other return policy conditions are met, nor to refund the such product.

Customer, when filling a Refund/ Return Application Form in, may request for a new product to be sent to them or to order other products and request compensation of the money paid with the new value.

Order Cancellation Policy
Customer has the right to cancel an order, as long as it has not been executed. In case the ordered products have entered the shipping procedure, the customer may return the product (according to Product Return Policy), assuming the shipping cost for product return. Customer shall be liable for any damages caused to the company due to order cancellation. The Company may ask for a down-payment for some products.

Please contact the Company before returning a product.

Applicable Law
All transactions realized through this website are governed by the International and European Law regulating issues related to e-commerce (Directive 2000/31/EC, PC 131/2003), consumer protection ( Law 2251/1994) and distance selling as modified and is currently in force (Common Ministry Decision Ζ1-891/13-8-2013 (Official Journal of the Hellenic Government Β' 2144/30-08-2013)

The company reserves the right to modify the prices without any previous notice.

For any difference that might appear, the Courts of Thessaloniki and of Greece shall be the competent ones.

N. GIAKOUMOGLOU SONS O.E.

Giako Group
Import - Export - Agencies
VAT Number. 081380943 - Tax Office Ampelokipon
19, Xanthippe str, GR 56224, Thessaloniki, Greece
+30231 070 9451